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Privacy Policy

We are committed to protecting and respecting your privacy. This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our processes and practices regarding your personal data and how we will treat it.
 
For the purpose of applicable data protection legislation, we, Osie Scents, Heol Ysgawen, Llanharry, Pontyclun, South Wales CF72 9GD are the Data Controller.
 
PERSONAL DATA WE MAY COLLECT FROM YOU
 
We may collect and process the following personal data about you:
  • Personal Data you give us
  • to enable you to access our Web portal and to correspond with us by phone, email or otherwise
  • to allow you, to receive information, Products and services that you request from us
  • to provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about
The personal data you give us may include items such as your name, address, e-mail address and phone number. We rely on ‘contractual necessity’ as the lawful ground for the processing of your personal data in such cases.
  • Personal Data we collect about you
  • to improve our Products and to ensure that Web portal content is presented in the most effective manner for you and for your computer or device
  • to allow you to participate in interactive features of our Web portal and services, when you choose to do so
  • to make suggestions and recommendations to you for our goods or services that may interest you
This includes automatically collecting and using the following personal data: technical information, including your account registered information.
 
USES MADE OF THE PERSONA DATA
 
We use personal data held about you in the following ways:
  • Personal Data you give to us. We will use this personal data:
  • to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us;
  • to provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about;
  • to notify you about changes to our service; or
  • to ensure that content from our Web portal is presented in the most effective manner for you and for your computer.
  • Personal Data we collect about you. We will use this personal data:
  • to administer our Web portal and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
  • to improve our Products and to ensure that Web portal content is presented in the most effective manner for you and for your computer or device;
  • as part of our efforts to keep our Web portal safe and secure;
  • to make suggestions and recommendations to you and other users of our Web portal about goods or services that may interest you or them
 
DISCLOSURE OF YOUR PERSONAL DATA
 
We may disclose your personal data to third parties:
 
  • if we are under a duty to disclose or share your personal data in order to comply with any legal obligation; in order to enforce or apply our relevant terms of use relating to each Product and other agreements; or to protect the rights, property, or safety of Osie Scents, our users, or others. This includes exchanging personal data with other companies and organisations for the purposes of fraud protection and credit risk reduction.
  • We share data with our courier partners to facilitate the delivery of your products.
RETENTION OF YOUR PERSONAL DATA
 
We will retain your personal data for as long as your account is active or as needed to provide you with access to our Web portal and services. If you wish to cancel your account or request that we no longer use your personal data to provide you with access to our Products, contact us and we will only retain and use your personal data thereafter as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
 
SECURITY OF YOUR PERSONAL DATA
 
The security of your personal data is important to us. We comply with accepted industry standards to protect the personal data submitted to us. We use strict procedures and advanced security features to try to prevent unauthorised access. No method of transmission over the Internet, or method of electronic storage, is however 100% secure. Therefore, we cannot guarantee its absolute security.
Where we have given you (or where you have chosen) a password which enables you to access certain parts of our Portal, you are responsible for keeping this password confidential. You are not permitted to share a password with anyone.
 
YOUR RIGHTS
 
You have the following rights in relation to the handling of your personal data.
You have the right to request details of your personal data held about you by us.
  • You have the right to have inaccuracies corrected for personal data held about you by us
  • You have the right to have personal data held about you erased / deleted
  • You have the right to object to direct marketing being conducted based upon personal data held about you by us
  • You have the right to restrict the processing for personal data held about you by us, including automated decision-making
  • You have the right to data portability for personal data held about you by us
You can exercise any of your rights outlined above by contacting us and we will action your request within one month. Where we receive a large number of requests, or receive especially complex requests, this may be extended by a maximum of two further months. If we fail to meet these deadlines or if you feel your rights have not been adequately respected, you may complain to the Supervisory Authority and/or seek a judicial remedy.
 
CHANGES TO OUR PRIVACY POLICY
Any changes we may make to our privacy policy in the future will be posted on our web site and, where appropriate, notified to you by e-mail.