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Terms & Conditions

These terms and conditions govern your use of our website. Please read these terms in full before you use this website. If you do not accept the terms and conditions, please do not continue using this website. Your continued use of this website confirms your acceptance of these terms.
 
1. WEBSITE ACCESS
 
1.1 It is not necessary to register with us in order to use most parts of this website may only be accessible if you have a registered account with us.
 
2. USE OF WEBSITE
 
2.1This website may be used for your own private purposes and in accordance with these terms and conditions.
 
2.2. You may print and download material from this website provided that you do not modify, claim ownership or reproduce any content without prior written consent.
2.3 It is your responsibility to read all the relevant sections off the main menu relating to the products you wish to purchase.
 
3. WEBSITE UPTIME
 
3.1 All reasonable measures are taken by us to ensure that the website is operational 24 hours per day 365 days per year. However, occasionally technical issues may arise that are beyond our control and accordingly we will not be liable if the website is unavailable at any time.
 
3.2 Where possible we will endeavour to provide advance warning of maintenance issues that may result in website down time but we shall not be obliged to provide such notice.
 
4. VISITOR PROVIDED MATERIAL
 
4.1 Any material that a visitor to this website sends or posts to this website shall be considered non-proprietary and non confidential. We shall be entitled to copy, disclose, distribute or use for such other purpose as we deem appropriate all material provided to us, with the exception of personal information, the use of which is covered under our Privacy Policy.
 
4.2 When using this website you shall not post or send to or from this website any material:
(a) for which you have not obtained all necessary consents;
(b) that is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offence, give rise to a civil liability, or otherwise is contrary to the law in the United Kingdom;
(c) which is harmful in nature including, and without limitation, computer viruses, Trojan horses, corrupted data, or other potentially harmful software or data.
 
4.3 We will fully co-operate with any law enforcement authorities or court order requiring us to disclose the identity or other details of any person posting material to this website in breach of Paragraph 4.2.
 
5. LINKS TO AND FROM OTHER WEBSITES
 
5.1 Throughout this website you may find links to third party websites. The provision of a link to such a website does not mean that we endorse that website. If you visit any website via a link on this website you do so at your own risk.
 
5.2 Any party wishing to link to this website is entitled to do so provided that the conditions below are observed:
(a) you do not seek to imply that we are endorsing the services or products of another party unless this has been agreed with us in writing;
(b) you do not misrepresent your relationship with this website; and
(c) the website from which you link to this website does not contain offensive or otherwise controversial content or, content that infringes any intellectual property rights or other rights of a third party.
 
5.3 By linking to this website in breach of clause 1.10 you shall indemnify us for any loss or damage suffered to this website as a result of such linking.
 
6. DISCLAIMER
 
6.1 Whilst we do take all reasonable steps to make sure that the information on this website is up to date and accurate at all times we do not guarantee that all material is accurate and, or up to date.
 
6.2 All material contained on this website is provided without any or warranty of any kind. You use the material on this website at your own discretion.
 
7. EXCLUSION OF LIABILITY
 
7.1 We do not accept liability for any loss or damage that you suffer as a result of using this website.
 
7.2 Nothing in these terms and conditions shall exclude or limit liability for death or personal injury caused by negligence which cannot be excluded or under the law of the United Kingdom.
 
8. SHIPPING
 
8.1 Your order will be processed and despatched without undue delay, no later than 5 working days after your order has been placed with exception to gift boxes where these will be processed and despatched within 7-14 working days.
 
8.2 Please allow for up to 7 working days for delivery following the dispatch of your order.
 
9. CANCELLATIONS, RETURNS & REFUNDS
 
9.1 All customers have the right to cancel their order under the Consumer Contracts (Information, Cancellation & Additional Charges) Regulations.
 
9.2 Your right to cancel an order for goods starts the moment you place your order and ends 14 days from the day you receive your goods.
 
9.3 To meet the cancellation deadline, please notify us via email or phone about cancelling the order before the cancellation period has expired.
 
9.4 If you are in possession of the goods you are under the duty to retain them and take reasonable care of them. You must send the goods back to us to our contact address at your own cost (unless we delivered the item to you in error or the item is damaged or defective) as soon as possible once you have cancelled the order.
 
9.5 We reserve the right to make a charge not exceeding our direct costs of recovering the goods if you do not return the goods or return them at our expense.
 
9.6 Once you have notified us that you wish to cancel the order, any sum debited to us will be refunded to you as soon as possible and in any event within 14 days of your cancellation. Where goods have been despatched these will need to be returned unopened and in a re-saleable condition before any refund application can be processed.
 
9.7 You will not have any right to cancel an order for the supply of goods that are made to the customer’s specification or are clearly personalised.
 
9.8 In addition you will lose your right to cancel if you:
(a) unseal goods that are not suitable for return if they are unsealed, due to health protection or hygiene reasons.
(b) goods that have been used or boxes that have been damaged
(c) combine goods with other goods after delivery so that they become inseparable.
 
10. COMMUNICATION
 
10.1 Communication regarding orders is to be made via the contact us section on the website or by emailing osiescents@gmail.com using the order reference number if order has already been placed.
 
10.2 Osie Scents will respond to all communication within a maximum of 5 business days.
 
10.3 Osie Scents will not tolerate any abuse in any communication such as foul language, aggression, intimidation, repetitive nuisance correspondence. We operate on a zero tolerance policy.
 
10.4 Osie Scents is unable to respond to any order related query via social media to ensure compliance with data protection and to ensure the customer is provided with a formal and correct response.
 
11. COMPLIMENTS & COMPLAINTS
 
11.1 All complaints and compliments to be submitted using the contact us section on the website.
 
11.2 All complaints will be responded to within 28 days.
 
11.3 We ask all customers to notify us as soon as possible regarding any issues to allow for an early intervention and to minimise any further distress.
 
11.4 If you do not wish your comments to be made public please notify us during your initial contact. Failure to do so will give Osie Scents permission to make public your comments. Your permission can be withdrawn at any time but using the contact us section on the website. 
 
12 LAW AND JURISDICTION
 
12.1 These terms and conditions are governed by English law. Any dispute arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the Courts of England and Wales.